Help Center

Resetting your account password

Table of Contents

NOTICE #

IASP does NOT reset forgotten passwords on request. You MUST do this yourself.

...Why not?

  • Emails can be spoofed.
  • Facebook accounts can be compromised by your "loved ones".
  • Spouses, partners, and "friends" of our customers have routinely abused this in the past to gain access to accounts.
  • We have a reset process you can use yourself.

You need to have access to the email account you signed up with in order to reset your IASP account password. If you do not have access, please create a new account with an address you have access to.

Begin Password Reset Process

Still lost? Watch the video below to learn how the password reset process works:

The most common errors people make when trying to reset a password are:

  1. Not finding the password reset email. If you're using GMAIL, check your promotions and updates tab, and yes, check SPAM/Junk. Google will never land our emails in your primary tab.
  2. Using a password that's too basic. Watch the video. "123abc" ain't gonna work.
  3. Typing in different passwords. Yes ya gotta do it twice, and they gotta match.
  4. Auto-fill screwin' up your day. Got the old password saved in the browser or keychain? Yeah that ain't gonna work so hot when you're typing in a NEW password.
  5. We use a CAPTCHA service to prevent abuse. Some ad-blocking software interferes with this, so PLEASE DISABLE any addons that modify site content while doing the reset!

Suggestions:

  • If it seems too wonky, don't do this on your phone. Try a different computer, or use incognito/private browsing.
  • If you find yourself resetting your password frequently, consider using a password manager (e.g. Bitwarden).
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