Account Activation Issues

To sign up for an account on IASP, you must have a valid email account, and you must enter a sufficiently strong password. Watch the video below to see how this works:

Still lost? Watch the video below to learn how the password reset process works:

The most common issues are:

  1. Not finding the account activation email. If you're using GMAIL, check your promotions and updates tab, and yes, check SPAM/Junk. Google will never land our emails in your primary tab.
  2. Using a password that's too basic. Watch the video. "123abc" ain't gonna work.
  3. Typing in different passwords. Yes ya gotta do it twice, and they gotta match.
  4. Auto-fill screwin' up your day. Got the old password saved in the browser or keychain? Yeah that ain't gonna work so hot when you're typing in a NEW password.
  5. We use a CAPTCHA service to prevent abuse. Some ad-blocking software interferes with this, so PLEASE DISABLE any addons that modify site content while doing the reset!


  • If it seems too wonky, don't do this on your phone. Try a different computer, or use incognito/private browsing.