Distributor Policy

Depending on your order configuration, products may be dispatched in multiple shipping parcels using discreet formats in stealth packaging from several countries (for details of our stealth shipping methods please read our 'Stealth Shipping Policy'). IA Superpharma ensures that all packages are shipped with maximum discretion and are prepared with the utmost care and precaution, specifically to minimize parcel seizures and detection rates, and to date we have not had any distributor parcels seized by customs. IA Superpharma's packing team exert great care to ensure the highest possibility for the successful delivery for your packages, and as such IA Superpharma offers the premium International Express Shipping (EMS) or Air Parcel shipping service with full international, door to door tracking.

Packing and shipping of your order will commence within 5 working days of receiving your payment and based on the amount of parcels and delivery addresses you provide (the more receiving addresses you have the faster we can ship your parcels) your order will be fully shipped within 6 weeks of receiving payment, subject to the conditions outlined in DELIVERY DELAYS*

INTERNATIONAL EXPRESS SERVICE (EMS) AND AIR PARCEL EXPRESS SERVICE - FOR PARCELS UP TO 1 CUBIC METER (Size 1 to size 10 Philpost box).

• Weight up to 40kg
• Requires signature
• Has online detailed tracking (provided within 3 business days after shipping the parcel)
• Shipping charged at $40 per KG (in-line with EMS shipping rate averages) including handling, stealth packaging, and packing charges
• Delivery time with EMS averages between 10 – 30 working days depending on your location (not factoring in international mail delays).
• Delivery time with Air Parcel takes between 15 – 45 working days (available to 143 countries) not factoring in any international mail delays.

We will calculate and apply the shipping charge based on the products in your cart multiplied by the weight of the total product and the ancillary packing and handling costs. A copy of the AWB, invoice, packing list and parcel photos will be sent to you within 3 working days after the parcel has been despatched. We will NOT ship with DHL, FEDEX or TNT.

AIR CARGO
If you have significant customs contacts at the airport of destination then we can ship using a palletised freight forwarding agent - we have full clearance to ship out of the Philippines so can in essence ship any quantity, in any configuration, to the country of destination. Contact [email protected] for details.

PARCEL HELD BY CUSTOMS FOR FURTHER INSPECTION – MORE INFORMATION REQUIRED, CUSTOMS REQUESTS.
In some cases, customs could hold the items for further inspection. They will send a letter asking for more information regarding the products you are trying to import inside the country. As the importer you are required to provide the details required by your countries customs officers. As a distributor, we expect you to know the customs process in your country and have arranged 'safe passage' with a customs agent your side. Importing such quantities requires thought and planning on your side.

PARCEL DESIGNATED AS 'RETURNED TO SENDER'
On the rare occasion that a parcel is returned to us by the destination countries national postal service its usually due to any of the following reasons:

• Customer using a fake name
• Customer would not or would not sign for it
• Customer would not reschedule or would not collect it from their local postal depot after a missed delivery attempt

We encourage you to use a real name at all times or at the very least, have a fake ID in the name you’re going to use. As a minimum you need to check the tracking to establish the delivery day and time and be at the address to physically receive it. All international mail requires a signature upon delivery/collection so if you can’t sign for it, the chances are you wont be able to get it. The tracking of parcels is your responsibility.

When a parcel reaches the country of destination, the named recipient on the parcel has sole authority to organize a re-delivery or collection. IA Superpharma cannot intervene or redirect the item of mail and if you used a fake name, that means that you don’t have the authority to do it either. We will not accept a returned parcel since the return route and carrier will be beyond our ability to control.

DELIVERY DELAYS*
Please be aware that there are several possible situations that can occur with your order that can cause delivery delays. An international shipment normally passes through the local and national postal service in the country of origin, exportation, shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and the local and national postal service in the destination country, etc. Each step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any step in between is enough to extend delivery time over the usual time frame. Holidays and the weather are other factors that can cause delays. IA Superpharma accepts no responsibility for delays caused by factors that are not under our control, global disasters, wars, acts of nature and unforeseen disruptions to the global supply chain are beyond our abilities to manage so patience is required if the order is subjected to any of these economic forces.

MISSING ITEMS
In the rare event that IA Superpharma forgot to send part of your order, we will send the missing item/s at no cost to the customer provided that the issue was communicated to us within 72 hours of when the parcel was marked as 'delivered' on the EMS website. You must check that the parcel contents matches the shipping list and communicate any discrepancies within this time period.

DAMAGED ITEMS
All products are packed properly to avoid breakage and damage. IA Superpharma will not replace damaged/broken products from transit.

PROOF OF DELIVERY
IA Superpharma uses the tracking system operated by the government mail service in the sending and receiving country's to track and provide proof that a parcel has been delivered. IA Superpharma uses the information displayed by these systems to validate a successful delivery. When the tracking screen shows delivered then it is deemed to be so. Proof of delivery can be obtained from any EMS, DHL, Fedex destination tracking system by email this provides us with a scanned copy of the original signed delivery receipt if doubts remain.

STEALTH SHIPPING PROCESS AND AUTOMATED ORDER PARCEL SEPARATION POLICY
IA Superpharma will despatch your products without the labels and packaging as shown on the website, the shipping methods and disguises used will be at our discretion - the genuine labels, holograms, security stickers, box's and QR codes will be sent to you in a separate DHL or Fedex parcel for you to attach to the products your side - this makes the risk of detection almost zero and has proved to be an invaluable way of delivering your parcel without delay or seizure. Please retain the tracking number as its the identifier for your parcels location and essential for you to be able to track your parcel online – may we remind you that parcel tracking is your responsibility.

You have the choice to receive prepackaged orals and injectables in 60 count pouches and 10ml vials OR injectable oils in bulk canisters which you rebottle into 10ml vials yourself. Our distributor agents will explain the different processes to you at the time of purchase.

IA SUPERPHARMA ANTI COUNTERFEITING SYSTEM

IA Superpharma is a major supplier of performance enhancing drugs and has developed the highest standing in the AAS supplier community by providing the finest quality products and largest range of products currently available on the internet. With the prestige comes the copy cats and to counter these IA Suerpharma has developed an range of packaging and coding that eliminates any attempt at counterfeiting. Every product has a bespoke printed gold, silver or gold leaf design custom label made for us at significant cost. In addition to this we have 3 different holograms with 4D security printing attached to each product, anti tamper proof seals, IA embossed caps and a state of the art bespoke QR scanning code system linked directly to our website. When the QR code is scanned, it will send you to the IA website then display the QR code validation screen showing you your unique QR code number and corresponding product details, batch number and manufacturing dates. The system is state of the art, made only for us and can not be copied, cloned or reproduced in any way.