FAQ
Last updated on July 15th, 2019 at 11:01 pm.

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General Info

IA Superpharma? Are they Legit? Can I trust them?

YES! – IA Superpharma started operation in 2009 and has grown significantly in that time. IA Superpharma is the underground arm of our above-ground generic medicines manufacturing company operating under license as an FDA accredited BFAD certified generics medicines manufacturer in the Far East. IA Superpharma manufactures its products in accordance with BFAD regulations. IA Superpharma products are made in the same laboratory, using the same equipment, materials and processes used to produce our ‘above ground’ pharmaceutical products.

Why do you have more products than other online stores, and why are you so much cheaper?

IA Superpharma’s above ground counterpart is a commercially licensed manufacturer of legitimate pharmaceuticals, however, we use this as a cover to manufacture the IA Superpharma range. Because we are commercially licensed, we have unlimited access to all hormones, prohormones, peptides and associated medicines and ancillary products. Due to our purchasing power, we are able to command low price points for these raw materials from our suppliers. Since we do not buy from the ‘black market' or operate a conventional UGDL (underground domestic laboratory) we don’t pay the fixed prices that the kitchen cooks pay and we don’t look to make high short-term profits from selling low-grade steroids for the fear of being busted. In addition, since we operate from within Asia the operational overheads are far lower than in say the USA or Australia and so we can pass on these savings through lower priced products to our customers.

Where are you based?

IA SuperPharma is based in Asia.

Operating Hours:

  • Monday to Saturday
  • THL: 7am to 5pm
  • USA: 6pm to 4am
  • Sunday: Priority servicing only. Given the time differences and geographical location, IA Superpharma aims to provide customer support through the 24-hour day. However, please be mindful that in some instances a delay of several hours can be experienced between sending a query/order and receiving a reply.
How can I contact IA Superpharma ?

You can contact IA Superpharma at any time of day via our contact form.

Ordering

How much is the minimum order?

International site has no minimum order however, for small orders we charge a $50 shipping and handling fee.

USA domestic site has a $250usd minimum order (subject to change on a monthly basis).

Australia domestic site has a $200usd minimum order (subject to change on a monthly basis)

 

It’s my first time ordering with you guys, can I get free stuff and products to try before I buy?

The answer unfortunately is no. We get asked this question a lot and we often wonder what other online companies do you know that ship free products at their expense to potential customers before they buy? So please don’t ask for free gear because refusal often offends...

How can I get a discount? I’m going to get my Pro Card soon, will you sponsor me?

IA Superpharma only sponsors top level athletes, you would already need to be a Pro Card holder to be eligible for consideration. WARLORD and BANGBANG coupon code monthly offers are available to account holders. Please read the home page of the websites for current offers and promotions.

 

Can you give me a pricelist of your anabolic steroid products in my local currency?

No. IA SuperPharma only retails, trades and accepts payments in USD (USD $). All prices shown are in US dollars (USD $).

Why can’t I add items on my cart?

It’s probably out of stock – please contact us for product status and support.

What is the best product for me? What should I be taking? My mate said I should use this like that, what do you recommend?

IA Superpharma has provided standard safe and effective dosages for every product (on the product page). We do not give individual advice as to what and how a customer should use or give personalized cycle advice simply because you may not like or benefit from the products we advise. IA Superpharma encourages customers to do their own research based on their goals, body type, and health conditions before deciding on which product/s to get and how to use them. We do not support ‘bro science’. For these reasons IA Superpharma advises you to study the compounds you intend to use extensively so you make an informed choice that’s personally successful for you and ultimately get maximum results from what you chose.

IA Superpharma advises you to consult with a physician prior to ordering or using our products.

Do you have a remailer or distributor in my country? Can they send it to me? Can my seized international order be resent from your domestic shipper?

No, No and No. We have no need or use for third parties or agents in our operation. Remailers and distributors are the number 1 cause for law enforcement raids on domestic customers because their remailer or distributor was busted and made to work with the police to provide names addresses and ‘give up’ information on the customers they supply and the UGL they work for.

If you ordered from the international website and your order was seized at customs then your free seizure resend will be shipped to you internationally. Domestic operations are not responsible for replacing internationally ordered product as they operate as franchise arms of IA Superpharma.

How could I know the status of my order?

By logging into your account and reviewing the following information:

  • Pending Order: Awaiting payment
  • Processing: Payment is noted or received. Preparing for shipment.
  • Complete: Order has been shipped and updated with tracking number.

Payments

What are the payment methods?

INTERNATIONAL BANK TO BANK WIRE TRANSFER - AVAILABLE ONLY TO TRUSTED CUSTOMERS

Slowest but most secure form of international transfer for international customers wanting to send money from their bank account to our bank account. This will be done via your bank. Transfer fees will be paid by the customer. International Wire Transfer can take up to 5 banking days to clear in our account. The order will be sent after it is received in our bank account. Please take great care to enter the correct name and account numbers, a single mistake will result in the SWIFT clearing bank in Switzerland returning the transfer to you. The name and account details must be an EXACT match for our bank to accept the deposit to the account.

WESTERN UNION BANK DEPOSIT

Takes up to 5 days to clear into our bank accounts. It is recommended that customers go to an actual Western Union counter to do the transfer instead of doing it online or via the app. All Western Union transfers should be in US Dollars (USD) and not converted to Philippine Peso. Western Union transfers converted to Philippine Pesos will not be accepted and your order will not be processed. Detailed instructions will be provided to the customer to ensure that transfers will be in US Dollars.

MONEY GRAM AND WESTERN UNION CASH PICKUP

Almost the best and fastest method but please allow 72 hours for us to pick up and confirm receipt of the transaction (remember that we are 12 hours ahead of the USA). It is recommended that customers go to an actual Western Union/Money Gram agent counter to do the transfer instead of doing it online or via the app. All Western Union?Money Gram transfers should be in US Dollars (USD) and not converted to Philippine Pesos. Western Union/Money Gram transfers converted to Philippine Pesos will not be accepted and your order will not be processed. Detailed instructions will be provided to the customer to ensure that transfers will be in US Dollars.

BITCOIN

Best and fastest method but due to fluctuating Bitcoin exchange rates, please make sure that you will be sending the correct Bitcoin amount corresponding to your US Dollar payment total at the time of transfer. You are responsible for paying any transaction fees / mining fees. We will not process orders that are not paid in full. Please send a photo showing the Bitcoin amount and equivalent US Dollar amount sent with the transaction ID. It is the customer’s responsibility to research how to use Bitcoin.

LOCAL BANK DEPOSIT

For customers in the Philippines only. Instructions will be sent via email as soon as we see your order.

*All applicable money transfer charges,  transaction fees, cryptocurrency mining fees etc will be shouldered by the customer. If you have additional questions before placing an order, view our FAQs or contact us.

Do you do meet-ups or COD?

NO

Can I pay using my credit card?

No, we do not accept credit cards, debit cards, paypal or any other method thats easy for the police to find you....

Can I pay via PayPal?

No. Remember the police thing..?

Can I pay via Western Union (WU), Moneygram, or WorldRemit?

Yes.

*All money transfer charges and fees will be shouldered by the customer. If you have additional questions before placing an order, view our FAQs or contact us.

Do you have a payment cut-off?

Payments for orders received on a Friday afternoon will not be processed until the following Tuesday.

Orders paid before 1 PM (GMT+8) will be shipped within 5 working days.

Can I use my store credit to purchase special offers, promotions or discounts?

Unfortunately not. Store credit only applies to standard RRP products and pricing.

Shipping

For more information on Shipping, Resend, Lost, and held parcels, please read our updated Shipping Policy.

Places we ship to

IA Superpharma will ship to any country, subject to our disclaimer policyshipping policy and stealth shipping policy.

Couriers we use

Express Mail Service (EMS)

  • Delivery time: 8 to 20 business days.
  • Delivery Signature Required: YES.
  • Online Tracking Provided.
  • Most countries are eligible for EMS service.  View EMS eligible countries

Registered Airmail:

  • Delivery Time: 21 to 50 business days.
  • Delivery Signature Required: Usually NO.
  • Tracking number will be provided, but parcels can't be reliably tracked online.
  • No resend for seized/lost orders.
    Because there is no independently verifiable proof (tracking) of seizure with this method, some previous customers horned up at the idea of abusing the policy to get extra gear. Awesome, #thisiswhywecanthavenicethings. As a result, orders are only eligible for seizure resend if they're shipped via EMS. If you're worried about this, send to a location that supports EMS delivery.

Local Shipping:

  • For local customers, courier shipping will be arranged.
Shipping Cost

Free Shipping:

  • Available when you apply either WARLORD or BANGBANG codes to your order.
How can I track my parcel?

No matter which country you are in you can track your parcel at any time using these popular tracking sites:

For tracking information specific to your country then please track it on your countries national postal service provider such as:

My parcel was seized, I have the seizure notice, when do i get my free resend? An item is missing from my parcel, can I get a free resend? I have a problem collecting my parcel, please help?

Please read our updated Shipping Policy.

We will resend only if you used the WARLORD and BANGBANG coupon codes OR we forgot to include an item in your parcel – missing items must be communicated to us within 72 hours of receiving your parcel. Please see disclaimer policy for further information.

Seized Parcel Insurance does not include:

  • The customer can’t provide a seizure notice or inspection letter from their customs office.
  • Items were lost or damaged in transit – this is the responsibility of the postal service. Please see Disclaimer Policy for further information.
  • You declined to sign for a parcel, pick up a parcel waiting for collection at your local postal depot, used a fake name or address and can’t collect it form the relevant postal depot.
  • You selected the Registered Air Mail shipping option.
  • The item/s are resend/replacement for a seized item/s.
  • Customer chose to have the products properly labelled instead of stealth packaging.
My parcel has been returned to sender, what happens now?

Please read our Shipping Policy.

Limitation of Liability / Customer Responsibility

Please note the following:

  • We do not control parcel delivery.
  •  
  • You are responsible for providing the correct delivery address and receiver name. We will NOT make corrections to your information. What you type is what goes on the shipping label!
  • Any parcel deliverability issues due to address error, fake receiver name, etc. are your sole responsibility.
  • We cannot change the name or address details once the parcel has been shipped, as we don't have the authority to correct it with the carrier.
  • "special delivery instructions" are subject to limitations of your local mail courier. IA Superpharma will not be held responsible for any deviations or incorrect interpretation of such instructions by your courier.
  • We cannot pass any instructions to your mailman after your parcel has shipped.

Stealth Shipping

What is stealth shipping?

A packing and or shipping method that disguises products for safe passage through tough customs countries. IA Superpharma uses proven components, props, containers, bottles and mis-declarations to effectively bypass customs scanners and inspections. We call this the art of miss direction. Due to the nature of the stealth packaging, additional costs will become applicable to your order.

Stealth destination countries/states typically fall into two categories:

Low Detection Risk

United Kingdom, Northern Ireland, Japan – customs in these countries are not looking for Anabolic Androgenic Steroids in particular but they will intercept if there are obvious signs that the parcel contains branded vials and bottles.

High Detection Risk

Australia, Canada, New Zealand, some US states and the Eurozone – customs in these countries have recently upgraded to the new 6 point position scanners that have the same imaging capability as an MRI scanner and have been programmed to detect the molecular density of narcotics, steroids and liquids and then auto-select the parcel for human examination. This technology is currently only employed by the Australian and Canadian governments due to cost and complexity. Australia and Canada now have the online capability to identify peptides in powder form and fast ion gas analysis machines are present on the lines to quickly establish the contents of chemicals. However these detection methods are very easy to beat if you understand the technology involved and at IA Superpharma, we certainly do.

Please read the following stealth sections to detail how we beat these different levels of detection and beat them every time.

Stealth shipping to low detection risk destinations like the UK and Japan is very easy and we only employ the lightest levels of stealth to ensure that your parcel will be delivered on the first attempt almost 100% of the time. Customs in these countries/states are not particularly looking for AAS in particular but they will intercept if there are obvious signs that the parcel contains branded vials and bottles etc.

To safely slip your order past these points without let or hindrance we do little more than to miss declare the contents and value of the parcel, change the parcels size and shape to make it looks like it hold something other to what it does and add the parcel to make it feel different to what you would expect a parcel containing bottles and vials to feel like. This is just ‘sleight of hand’ and works exceptionally well on low paid, bored, undervalued customs inspection officials.

Our success rate to low detection level destinations is 100% on the first shipment – second free resend is never needed.

Stealth shipping to low detection risk destinations like the UK and Japan is very easy and we only employ the lightest levels of stealth to ensure that your parcel will delivered on the first attempt 100% of the time. Customs in these countries/states are not particularly looking for AAS in particular but they will intercept if there are obvious signs that the parcel contains branded vials and bottles etc.

How do you stealth ship to medium detection risk destinations like New Zealand, Israel, Norway, Sweden and Hawaii?

Stealth shipping to medium detection risk destinations like New Zealand, Israel, Norway, Sweden and Hawaii is relatively straightforward and on top of the measures we employ in low-risk destination shipping we may also shield the products in specific grade and density materials that their scanners can’t penetrate and or change the container methods and labels to present them aromatherapy kits, paint sets, cosmetics etc all to ensure that your parcel will be delivered on the first attempt 100% of the time. We maintain our high delivery performance here by resending the same seized parcel in utilizing our highest stealth level shipping components – these we won’t identify here for obvious reasons but between the first and second resends you will always receive your order.

How do you stealth ship to high detection risk destinations like Australia and Canada?

High detection risk destinations like Australia and Canada require a high degree of knowledge and experience in the systems and practices employed by the customs departments in these countries and our methods have evolved as the detection capabilities have evolved over the last 4 years. Both Australia and Canada have recently upgraded to new 6 point position scanner technology that have the same imaging capabilities as an advanced hospital MRI scanner and will detect the molecular density of the atomic structure of individual narcotics, steroids and liquid compounds. When detected the machines will auto select the parcel for human examination and kick it off the line. This technology is currently only employed by the Australian and Canadian governments due to cost and complexity. Australia and Canada now also have the online capability to identify peptides in powder form and conduct fast ion gas analysis to detect banned substances

Australia recently commissioned two new international gate way facilities at Melbourne and Sydney totalling some 5 billion AUD in the hope of stopping the flow of contraband into their country however, when you understand the technology involved and the limitations of both the men and machines in place its relatively simple to employ counter measures to defeat both. There are several materials we use that either block or scatter the beams refraction capabilities and render the image returned either useless or warped and unable to be defined as an item of concern. Actually, the greater the level of sophistication employed by these agencies, the easier it gets to beat them because they become over confident in the machines abilities

For obvious reasons we won’t detail what these materials and methods are.

Can I refuse to have my products stealth shipped and shipped in genuine IA SuperPharma packaging?

Yes but it must be stated in writing on the order notes or emailed to us so we have a copy in writing and you need to be aware that this will absolve IA Superpharma of the potential loss by customs detection and we will not include the free resend guarantee with your order. If you choose to deviate from our stealth shipping policy then IA Superpharma will declare your seizure letter null and void and not eligible for a free resend.

I’m not in a stealth destination but I want my parcel shipped stealth to be absolutely sure I’m safe, is this possible?

Yes it’s no problem to us at all – obviously, there will be additional shipping charges depending on the level of stealth you require but these can be discussed with you when you place your order. You’re not the first person to ask this so don’t worry, we have many guys that do this so their wives, girlfriends, parents or housemates don’t become suspicious of the contents of the parcels. If you feel that there are still questions that are not answered before you place an order try searching in our FAQs page or contact us.

Shipping Schedule

What is your shipping schedule?

We ship Monday to Friday. All orders will be processed 5 within 5 working days after payment is received.

Can you ship my order ASAP?

Unless there are circumstances beyond our control we will aim to ship your order within 5 working days of receiving order payment.  Contact us directly to see if we can move your order to priority shipping status.

Products

Are your products properly dosed?

Yes. All of our products are manufactured to a production tolerance of +/- 1% complying with FDA Pharmaceutical Standards. Please see evidence of this within our HLPC GC-Reports section.

Are your products genuine? Are they effective?

Yes. Genuine, effective pharmaceutical grade human medications and correct to the dosage, ingredients listing and description on the labels and packaging as stated. What you see with IA Superpharma is what you get – there are no substandard products at IA Superpharma and we package our oils in clear glass vials with clear transparent labels to show our products legitimacy. 

Please see our testimonials and reviews section for further information.

Why do you use GSO and Benzyl Alcohol? Why don’t you have the solvents that UGL’s use?

UGL’s use many different solvents due to the poor quality of their production techniques, raw materials and low process capability. Using super solvents like ethyl oleate is only necessary when you cant obtain real pharmaceutical grade hormone powders and clinical grade GSO. The GSO we use has an exceptional lipid profile which is perfectly suited to holding high milligrams of hormone in suspension whilst requiring less Benzy Alcohol to do so. The GSO we use costs us $19.50 per litre when we buy 50 litres of more so this should give you some idea of the quality of the oil. This equates to being able to produce 600mg/ml products that are smooth, painless and PIP free. Don’t be fooled by the nay sayers, “600mg/ml! It can’t be done! it can’t be done!” Its been done and has been done by IA Superpharma for the last 8 years.

Please review our IA Superpharma forum for verification of PIP free, genuine 600mg/ml products and also read our ‘How do we make high mg oils PIP free'.

Are your bulk oils sterile, how do I rebottle them to 10ml vials safely?

Bulk oils are only available to our distributor customers.

100% sterile oil in 100% sterilized non reactive aluminium canisters – the oil will leave our facility in a perfectly sterile state and providing it has not been opened by customs for inspections then it will arrive with you in the same sterile condition as it left us. To decant/rebottle into 10ml glass vials, please see our How-To section.

Why don’t you do bulk oils in sizes smaller than 250ml and orals smaller than 1000 pieces?

Bulk oils and orals are designed for the wholesale and distribution sized customers and as such the sizing and associated prices match their requirements perfectly. The bulk products sections have a significant price point difference for buyers wishing to make a viable business profit by decanting the 250ml and 500ml canisters into 10ml retail vials and unsealing the orals in 50 or 100 count bottles. Due to the risk involved by the distributors of our products we only see it as fair and reasonable that they be given the volume discount options. In addition, the process of rebottling is relatively simple but its not for the everyday personal use sized quantities or customers.

Why are your orals retailed in capsule form?

Due to global FDA regulations, tablets are medical FDA licensed only. Capsules are far easier to export overseas and clear through your customs than tablets since they can be declared as food and herbal supplements with ‘No Health Benefits Claimed – Supplement Facts Labels’. Our market research also tells us that customers prefer to orals in capsule form because they are easier to swallow and contain 300% less fillers and binders than pressed tablets. We also use different colour capsules for different countries to mimic popular products and we change the colour of our capsules regularly to stay ahead of customs detection. In consideration of these factors, capsules allow us the versatility to choose thousands of different colour variations and change over production runs in just a few minutes.

Can I have tablets?

Yes, if you can provide us with photocopies of your customs clearance permits and import/operators licenses for us to include with your shipment.

How many capsules?

Orals are presented in 60-piece (count) sterile sealed pouches.

How do you make certain that my 10ml vials are not under-filled?

We use a set automated vacuum syringe to pull the correct quantity of oil into the auto filler prior to it being inserted into the 10ml vial for filling. The gauges are set and secured at the start of each filling run and signed off by the production line QA officer prior to a production run. Please be aware that the vials we use for injectables can hold up to 12ml of oil making it look like its under-filled because it leaves a space at the top of the vial however, all vials are filled with a minimum of 10ml.

A simple way for you too check the vial amount is to insert a 10ml syringe into the vial and suck out all the oil to confirm its unto or past the 10ml mark. Don’t remove the needle from the vial when you have done this simply push the oil back into the vial when your satisfied the amount is correct. When drawing out weekly injection amounts, make sure you extract exact quantity every time. Failure to correctly fill the syringe to the intended amount will result in you having more or less oil at a given point in your cycle than you originally accounted for. If you over filled the syringe each time even by 0.1ml after 10 withdrawals you will be 1ml short of what you planned and that's where the confusion starts with vial fill levels.

How can I be sure my orals are 60 pieces per pouch?

Unless you received a sample, you should have at least 60 capsules per order. IA Superpharma weigh counts the orals to total 60 per pack and a manual check count is undertaken each time another 50 pouches have been made. If for some reason you believe that your bottle contains less than 60 pieces please contact us within 72 hours of receiving your parcel and we will send any shortfall with your next order. If you have additional questions before placing an order please view our FAQs page or contact us.

Complaints

Complaint Process

Although IA Superpharma takes pride in its service offering and implements every possible step to make sure your order reaches you and reaches you in good condition there are times however rare, that your parcel may be subjected to forces out of our control that results in an order failing to be delivered or meet the expectations of the customer that may lead to possible disappointment or frustration

If this is the case, then in the first instance, please log into your account and raise a support ticket clearly describing the problem and attach photos if required. We will initially respond to acknowledge your message and inform you that we are reviewing the information you have sent, investigating if need be and establishing the facts before we reply to you and respond fully. Please be patient whilst we do this because it may take a little time to gather the information needed.

If the issue is found to be the fault of IA Superpharma or its an issue we can assist you with, then we implement every possible measure to correct the problem, replace or reship as required and or aid you in finding a solution (assisting you with recovering crashed gear being one such incidence). In short, we will work with you every step of the way to present you with a satisfactory outcome.

If however, the fault does not lie with IA Superpharma and its clear the issue is the result or responsibility of a third party mail carrier, transit country, the customer or act of god then we will not be under any obligation to reship, readdress or reimburse you for such losses as clearly stated within our terms, conditions and policies that you agreed to and accepted at the point of submitting your order. Now that being said, we understand that anger can become apparent at the point you realise there will be no redress to your issue and so we urge you to fully read the terms, conditions and policies specified in the website prior to placing your order. Not reading the terms, conditions and policies and then making threats to our staff or posting untrue or defamatory comments online in the hope of trying to redeem your mistake will not help or solve the situation and in some cases the only option left open to IA Superpharma to rebuff these claims will be to post the entire email thread between the two parties on our blog page, forums and other areas of relevance on the internet. We make customer satisfaction our number 1 priority and will do everything possible to achieve it but occasionally and only when forced to do so, having exhausted all other forms of medication we may publicly have to present the original email correspondence for forum peer review.

By submitting your order you are agreeing to all of IA SuperPharma Terms and Conditions,Shipping Policies and Disclaimers. Please take a moment to read through these policies to avoid any disappointment at a later date.