Shipping Policy

See our shipping destination page for the latest shipping information. Please note that we highly discourage shipping to a mail forwarding company. 

Please note there are several situations that can cause delivery delays. An international shipment normally passes through the local and national postal service in the country of origin, exportation, shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and the local and national postal service in the destination country, etc. Each step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any step in between is enough to extend delivery time over the usual time frame. Holidays are another factor that can cause delays. IA Superpharma accepts no responsibility for delays caused by factors that are not under our control*. IA Superpharma will ship your order within 5 business days after we confirm your payment has cleared.

*Covid19 has severely interrupted global shipping and as such mail delivery times have been unpredictable and unavoidable - please be patient when ordering and allow for additional time for deliveries - all the parcels are sent via airmail so no flights = no mail movement.   The tracking system will update you when your package starts to move. 

IA Superpharma uses the tracking system operated by the government mail service in the country of destination to track and provide proof that a parcel has been delivered. IA Superpharma uses the information displayed by these systems to validate a successful delivery. When the tracking screen shows 'delivered', 'received by' etc then it is deemed to be so. Proof of delivery can be obtained from any EMS tracking system by email, and if requested they provide us with a scanned copy of the original signed delivery receipt for dispute resolution.

No matter which country you are in you can track your parcel at any time using these popular tracking sites:

• PhilPost
• TrackIt Russia
• Track and Trace
• RoyalMail
• USPS Tracking
• AusPost Tracking

For tracking information specific to your country then please track it on your countries national postal service provider such as:

• USPS Tracking
• AusPost Tracking

Free Shipping is available when you spend over $275. Offers are on the home page of the website.

If you're interested in a small 'test' order, and don't want to spend the minimum to get freebee's no problem!. Shipping costs for small orders is fixed at $50USD. This covers the average cost of shipping 0-500g anywhere in the world with EMS.

We ship Monday through Friday.

Unless there are circumstances beyond our control, we will aim to ship your order within 15 working days of confirming order payment.

*Due to the still ongoing issues we still face from Covid-19, order processing now takes longer. We have limited staff and huge number of orders to process. Please bear with us as we try to pack and ship your orders.

Please note the following:

• We do not control parcel delivery.
• You are responsible for providing the correct delivery address and receiver name. We will NOT make corrections to your information. What you type is what goes on the shipping label!
• Any parcel deliverability issues due to address error, fake receiver name, etc. are your sole responsibility.
• We cannot change the name or address details once the parcel has been shipped, as we don't have the authority to correct it with the carrier.
• "special delivery instructions" are subject to limitations of your local mail courier. IA Superpharma will not be held responsible for any deviations or incorrect interpretation of such instructions by your courier.
• All international shipping may be subject to Customs tax/ import duties & fees which you will be responsible for.
• We cannot pass any instructions to your mailman after your parcel has shipped.
• IA Superpharma accepts no responsibility for global mail delays due to Covid 19

LEGAL REQUIREMENTS #

We (IA Superpharma) accept no responsibility for confirming the import requirements, regulations, and restrictions as defined by your country's government. Furthermore, we will not be held accountable for legal action that might be brought against you as a result of ordering from this store. You assume full exclusive responsibility and risk for all orders you place with us. In addition, communication requirements/paperwork requirements to and from your government, customs and postal agencies are also your sole responsibility.