"Crashing" is what occurs when the active pharmaceutical ingredients (APIs) in your product fall out of suspension and form visible solid precipitates on the bottom of the vial.
How to fix it #
If your product appears crashed, it can be fixed quite easily. Please follow this procedure:
- Boil some water in a pan.
- Remove pan from heat.
- Put your vial into a Ziploc bag.
- Dip the Ziploc bag into the boiling water for a few minutes until the liquid in the vial becomes clear / no more signs of the crashed precipitate.
- Safely remove the bag with tongs, then allow to cool.
- Store at room temperature, never refrigerate.
DO NOT MICROWAVE the vial at any stage.
If you continue to experience issues obtaining a uniform appearance, please open a ticket with us to discuss.
Frozen Gear Alert #
It's that time of year again! If you ordered oils from us, inspect your vials closely on delivery. If the product does not appear 100% mixed (e.g. some crystals at the bottom), your product has "crashed" while in custody of USPS' frigid mail system.
This is NORMAL, but you will need to re-heat your gear ONCE before initial use to restore the proper mixture.
