MNL HUB RULES
- The MNL HUB will operate Monday to Friday
- Payment cut off is 12 noon - non negotiable
- Payments received after 12 noon will go into the next days packing for shipping
- Orders will be shipped with Grab or LaLa move (your choice) and the delivery charge paid by you upon arrival and receipt of your order
- changes to orders must be made before 12 noon and payment differences paid before 12 noon
- Please note there are several situations that can cause delivery delays. Holidays, miss sent funds and backlogs in Grab/LALAMOVE from Coronavirus lock downs can all impact shipping times. IA Superpharma is not responsible for these.
Parcel Tracking and Proof of Delivery
IA Superpharma will use Grab and LALAMOVE for shipments - track your parcel on the Grab/LALAMOVE websites - it is YOUR responsibility to track YOUR parcel NOT OURS.
Couriers we use
GRAB and LALAMOVE
Same day shipping and delivery anywhere in Region 3 same day delivery (you pay the delivery fee)
Shipping Cost
Shipping is free for orders are set by the LALAMOVE and GRAB apps - we do not add on additional charges - the delivery fee is for you to pay
What is your shipping schedule?
We ship Monday to Friday.
Can you ship my order ASAP?
YES! This is what the HUBS are for - express, same day delivery
Limitation of Liability / Customer Responsibility
Please note the following:
- We do not control parcel delivery.
- You are responsible for providing the correct delivery address and receiver name. We will NOT make corrections to your information. What you type is what goes on the shipping label!
- Any parcel deliverability issues due to address error, fake receiver name, someone random/unauthorised collected it etc are your sole responsibility.
- We cannot change the name or address details once the parcel has been shipped, as we don't have the authority to correct it with the carrier.
- "special delivery instructions" are subject to limitations of your local mail courier. IA Superpharma will not be held responsible for any deviations or incorrect interpretation of such instructions by your courier.
- We cannot pass any instructions to your courier after your parcel has shipped.
- When the tracking shows 'Delivered' our responsibility ends - ensure you track and arrange to be there to receive your delivery - we do not refund or resend parcels marked as 'Delivered' if they can not be located by you after delivery.