IA Superpharma will use LBC and J&T for shipments - track your parcel on the LBC and J&T websites - it is YOUR responsibility to track YOUR parcel NOT OURS.
LBC Express
- NCR: Next day shipping
- Central Luzon: Around 3 business days
- Others: Up to 5-7 business days
Please contact LBC if you are having issues with your delivery
J&T Express
Shipping is free for orders over ₱3,000. Order under this amount will incur an extra processing surcharge.
We ship Monday to Friday. All orders are shipped within 5 working days after we confirm clearance of your payment.
Standard terms are unless there are circumstances beyond our control and depending on the payment method used we will aim to ship your order within 3 working days of receiving order payment, however as stated in the FAQ allow up to 5 working days for FREE standard delivery.
Please note the following:
- We do not control parcel delivery.
- You are responsible for providing the correct delivery address and receiver name. We will NOT make corrections to your information. What you type is what goes on the shipping label!
- Any parcel delivery issues due to address error, fake receiver name, etc. are your sole responsibility.
- We cannot change the name or address details once the parcel has been shipped, as we don't have the authority to correct it with the carrier.
- "special delivery instructions" are subject to limitations of your local mail courier. IA Superpharma will not be held responsible for any deviations or incorrect interpretation of such instructions by your courier.
- We cannot pass any instructions to your mailman after your parcel has shipped.
- When the tracking shows 'Delivered' our responsibility ends - ensure you track and arrange to be there to receive your delivery -we do not refund or resend parcels marked as 'Delivered' if they can not be located by you after delivery.
