Ordering, Payments & Shipping

• You must sign up to the website and open an account to place an order.
• All orders submitted must accept our terms and conditions by ticking 'accept' at the checkout.
• Submitted orders will be cancelled if payment is not made in three (3) days. No extensions.
• You will have to place a new order if your previous order had already been cancelled.
• When you have placed an order an order confirmation will be sent to your email address - please click 'view ticket' to commence the payment process.
• Payment photos of receipts must be uploaded onto the ticket so we can verify your payment.
• Orders will not be shipped until payments are made in full.
• All correspondence regarding orders is undertaken through our internal ticketing system. Here you can check order status, talk to our agents or raise support tickets to talk directly about a specific issue.
• All payment and tracking issues and communication is through our ticketing system - no exceptions - we do not use cell phones or landline numbers.

Orders will be shipped within 48 hours of receiving cleared funds. Payment methods we accept are:

• Google Pay
• Bitcoin
• Bank deposit

We must receive your payment within 7 days. For certain payment methods (e.g. Western Union, bank transfers, etc), this means you should send as soon as possible.

If we don't receive it within this time period, your order will be canceled, and you will need to place a new one. No back-adjustments for previous sale prices or promotions will be given for these new orders.

Please do not attempt to send payment after 7 days for any reason.

All payed orders will be shipped following the process and procedures below:

• All orders are packed in protective packaging - discretely wrapped to avoid attention.
• All orders will be shipped to the exact same address details you enter on your delivery address so please take extra care to ensure these are correct.
• We will not replace product/s damaged in transit.
• IMPORTANT: We do not resend/replace orders returned to us due to incorrect shipping info or was unclaimed/refused by receiver. We use random return addresses and there is no way for us to retrieve your packs.
• Shipping rates - please see shipping rate FAQ.
• Tracking numbers will be provided where required - it is your responsibility to track and collect your parcel.

• No return and/or exchange after products have been shipped.
• Once the product/s leave our office, it cannot be exchanged or returned.
• We will also not replace product/s damaged in transit.
• All parcels will have fake return addresses so if you fail to pick up your mail or provided us the wrong address, there will be no resend.

• We will only resend if our team:
  • Sent it to the wrong address (i.e. different from what you typed)
  • Sent you the wrong item
  • Need to replace bad stock or the product has a recall

It is super important you double-check your address when checking out.

• All issues with the received order should be communicated to IA India within 24 hours of receiving your order.
• What are the issues we can resolve?
  • Missing item/s
  • Wrong dosage received (Test-E 300 instead of Test-E 500)

Store Credit coupons may be issued for a variety of reasons including refunds, promotions and or other adjustments. They are functionally the same as cash. 1 store credit = ₹

Store credit can be used to pay for everything on the site except for shipping fees. If you wish to place a 100% store credit order, you'll need to qualify for free shipping or pay for shipping.

Store credits do NOT expire.