Fixing “Crashed” Gear

Table of Contents

"Crashing" is what occurs when the active pharmaceutical ingredients (APIs) in your product fall out of suspension and form visible solid precipitates on the bottom of the vial.

How to fix it #

If your product appears crashed, it can be fixed quite easily. Please follow this procedure:

  1. Boil some water in a pan.
  2. Remove pan from heat.
  3. Put your vial into a Ziploc bag.
  4. Dip the Ziploc bag into the boiling water for a few minutes until the liquid in the vial becomes clear / no more signs of the crashed precipitate.
  5. Safely remove the bag with tongs, then allow to cool.
  6. Store at room temperature, never refrigerate.

DO NOT MICROWAVE the vial at any stage.
If you continue to experience issues obtaining a uniform appearance, please open a ticket with us to discuss.