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IASP SUPERPHARMA

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Frequently Asked Questions (FAQ)

Find answers to your questions and get the help you need.

About IASP Superpharma

Learn more about IASP Superpharma, our operations, manufacturing standards, and company background.

Who is IASP Superpharma USA?

USA is the domestic version of IASP Superpharma, set up to make shopping and shipping easier and safer for our USA customers. There is no need for us to offer a resend since all orders are shipped internally within the USA from our bases in MD and IL so no customs = no seizures.

It's a fully USA domestic operation - all products will arrive to you packaged as you see on the site, delivered by USPS.

Our inventory and SOPs are separate from IASP Superpharma INTERNATIONAL. We will not fullfill orders placed from IASUPERPHARMA.IS.

Our USA-Lite operation recently started fulfilling limited orders to Canada and South America

Why buy from IASP Superpharma?

IASP Superpharma has established its outstanding reputation by developing muscle building steroids of the highest quality. Effective, affordable products made from the purest, proven raw ingredients and manufactured to the highest possible pharmaceutical standards. With a product range and service offering second to none, IASP Superpharma is the one-stop shop for everyone.

Can I still order from IASP SuperPharma International?

Yes. It will be a separate order with separate invoice and billing, and will be shipped from Asia. Click HERE to return to the international site.

Why is there a shipping fee on small orders and no resend?

We are shouldering all the risks and costs to get the products in the US. Re-sends are not required since there is no customs inspection for domestic mail. We need to charge an extra processing fee on small orders to cover some expenses associated with small orders.

Orders over $275 ship free to USA postal addresses.

What is your minimum order?

See the front page of our site!

Where and how do you ship from in the USA?

To keep the location of the USA domestic facility a mystery to good old law enforcement...we first ship your order to our on shipper in Illinois and then they ship it to the customers address. This adds a day or two to the shipping process but makes the operation untouchable if they try to follow the mail.

To cater to ever increasing order demands IASP Superpharma USA now has decentralised shipping depots to help expedite the deliveries and work around the USPS mail delays. Deliveries to the East Coast may experience a days delay but deliveries to the West coast/Western USA will take less time to be delivered.

We are also implementing this system to enhance operational security and as such we will no longer be issuing tracking numbers unless the parcel has not been delivered or has been lost - the time of loss is deemed to be 30 days of no movement on the USPS tracking screen or a the parcel has been returned to our return address. If a parcel is deemed lost or stolen we will offer a replacement at 50% off the RRP price.

If you need a tracking update, we will track it for you. You do not need the tracking number to collect your parcel at the Post Office, all you need is the ID and address matching the shipping details on the parcel. Your understanding is appreciated in advance.

Updated on January 25, 2026

Orders & Payment Guidelines

Important terms regarding payment processing, confirmation schedules, and accepted methods.

Orders

Orders will be cancelled if payment is not made in 7 (7) days. No extensions.

You will have to place a new order if your previous order had already been cancelled.

Payments

For the protection of our team, all payments will still be to the Philippines.

We suggest that you get a Bitcoin wallet for easier & faster payment - substantial discounts are offered for crypto payments so it's well worth the effort of learning how they work.

Our ONLY accepted payment options are:
  • • Bitcoin
  • • International Wire Transfer (bank to bank)
  • • Western Union & Moneygram cash pick-up
  • • Remitly, WorldRemit (along with many similar other transfer agents)
WE CANNOT ACCEPT:
  • • Credit cards
  • • CIM or COD
  • • Paypal

PAYMENT CONFIRMATION:

Your order cannot ship until we have confirmed receipt of your payment. Our accounting staff (the people who check and confirm your payments) work in a DIFFERENT TIME ZONE (~12-16 hours AHEAD of you), Monday-Friday. This means: To ensure your package is mailed out before the weekend (we don't ship on weekends), not only must you have paid, but ALSO, your payment must be CONFIRMED BY STAFF NO LATER THAN MIDNIGHT on any given THURSDAY. Otherwise, it will go out the next Monday.

For Western Union and MoneyGram (and other transfer agents): Payment confirmation happens when the receiver on our end has picked up your payment. These receivers DO NOT LIVE IN THE LOBBIES OF WESTERN UNION. Do not expect your receiver to clear your payment same-day!
For International Wire Transfer: Payment confirmation typically happens within 5 business days of sending.
For Bitcoin: While we don't yet have real-time processing, this option is a LOT faster than anything above. Couple of quick guidelines:When sending, use a reasonable "mining fee". Don't cheap out on a few cents and keep your transaction unconfirmed for days on the blockchain. Most wallets have a setting to adjust "how fast" the payment is sent. Something in the middle should be just fine. Your transaction must have AT LEAST 6 confirmations on the blockchain for us to accept. With average fees, 6 confirmation may take a couple of hours.

We must receive your payment within 7 days. For certain payment methods (e.g. Western Union, bank transfers, etc), this means you should send as soon as possible.

If we don't receive it within this time period, your order will be canceled, and you will need to place a new one. No back-adjustments for previous sale prices or promotions will be given for these new orders.

Please do not attempt to send payment after 7 days for any reason.

Discounts

If multiple percentage-based discounts apply to the same order, they stack multiplicatively (i.e. a value multiplier) – each successive discount reduces the base price used by discounts with a lower priority. For example, if two 10% discounts apply to the same product, the total discount is 19% (10% for the first discount, then 10% calculated from the reduced 90% price for the second discount).

Store Credit

Store Credits may be issued for a variety of reasons, including refunds, promotions, and other adjustments. They are functionally the same as cash. 1 store credit == 1 USD. Store credit can be used to pay EVERYTHING except shipping fees. If you wish to place a 100% store credit order, you'll need to qualify for free shipping. Store credits do NOT expire. Store credits are global over all IA sites - however they are fixed to USD. If a different IA site is running on a different currency (e.g. AUS), the value of 1 point of store credit will be adjusted appropriately.

Updated on August 6, 2025

Shipping Policy & Regions

Detailed logistics, schedules, stealth packaging, and carrier guidelines by country.

USA Shipping

Shipping schedule: MONDAY - FRIDAY.

Orders mailed out: Within 72 HOURS AFTER your payment is CONFIRMED.

Priority shipping: Priority shipping is not available.

Express (e.g. FedEx, UPS, USPS Priority Express): is NOT AVAILABLE under any circumstance. Airplanes, detection scanners, and our products do not mix well.

Business days are: Every day that is not a weekend or holiday.

Tracking Numbers: will be entered into your order details in your account. It is your responsibility to track them. Order not arrived within 14 days of your payment confirming? CONTACT US.

Where do you ship from?: INSIDE the continental USA.

How long does shipping take?: Its in the hands of postal service so anything is possible but we usually see domestic mail delivered within 3-5 days after you have received your tracking number.

How is it packed?: Most orders are packed in a discrete box or envelope.

How do I know when it's shipped?: Once your order is processed the order ticket will be updated with an ETA and tracking number.

Can you tell the mail man where to leave my parcel?: No, we have no control over where the mail man leaves it. It's your mail man, so you can put a sign up telling him where to put your deliveries.

Damaged in Transit: We cannot replace product/s damaged in transit. Contact the mail provider for that.

Returned to sender: We do not resend/replace orders that get "Returned to sender" due to incorrect shipping information on your part, or if you refuse/don't claim the package. We use random return addresses so there is no way for us to retrieve your packs.

LOST Package: A lost package is defined as "30 days of no movement on the tracking screen or a the parcel has been returned to our return address". If a parcel is deemed lost or stolen we will offer 50% of the amount paid for the order via credits.

How to collect a package: You do not need the tracking number to collect your parcel at the Post Office, all you need is the ID and address matching the shipping details on the parcel.

We DO NOT ship to APOs from the USA domestic site - if you want us to send to your APO (at your risk) please order on the international website.

Your understanding is appreciated in advance.

Canada Shipping

This USA domestic site will ship to Canada using full stealth packaging to avoid detection.

Stealth shipping will include dummy labels, disguised as 'other items' to avoid customs detection. For a detailed overview on stealth shipping, please read the "stealth shipping FAQ on the international website - its the same process and same systems used.

All parcels will come with a free seizure resend guarantee for peace of mind.

A shipping and handling fee of $80USD will be included with each parcel to cover the cost of:

  • • international shipping to Canada.
  • • stealth "disguise" products we purchase to hide your real products inside of.
  • • extra handling / packing time required to produce stealth parcels.

Orders will be broken down into $600 parcels. This is to ensure nice, sensible sized parcels go through customs undetected. The shopping cart will work this out for you automatically. Calculations are done on SUBTOTAL.

Shipping schedule: Please allow us 5 business days (Monday-Friday) after we acknowledge your payment in order to stealth-pack your order. Business days do not include weekends and holidays.

Tracking number will be provided upon request.

All orders will be shipped via a premium courier service of our choosing based on your location.

Once your order is processed by our shipping courier, your order will be updated with an ETA.

We will also not replace product/s damaged in transit. Contact the courier for that.

IMPORTANT: We do not resend/replace orders returned to us due to incorrect shipping info or was unclaimed/refused by receiver. We use random return addresses and there is no way for us to retrieve your packs.

Mexico+ Central/South America Shipping Detail and Overview

The USA domestic site will ship to Mexico and all locations in Central/South America using full stealth packaging to avoid detection.

Stealth shipping will include dummy labels, disguised as 'other items' to avoid customs detection. For a detailed overview on stealth shipping, please read the "stealth shipping FAQ on the international website - its the same process and same systems used.

All parcels will come with a free seizure resend guarantee for peace of mind

Same day shipping will apply to all orders paying with Bitcoin and Bitcoin Cash however parcels will be sent to other USA states before being shipped across the US border. This is to avoid detecting the main USA domestic operation so please allow an additional few days before your tracking number is available.

A shipping and handling fee of $35USD will be included with each parcel (first parcel shipping is free) to cover the cost of shipping your order to another USA state and then on shipping across the border and to your location. The fee will also include the stealth and disguises we buy to pack your parcel for smooth shipping through customs.

Orders will be broken down into $400 parcels. This is to ensure nice, sensible sized parcels go through customs undetected. The shopping cart will work this out for you automatically. Calculations are done on SUBTOTAL before any discounts are applied.

Shipping schedule: We ship daily Monday-Friday, and on Saturdays for special cases. We will ship orders within 3 business days after getting the confirmation that the payment has already cleared/ picked up. This applies to NON CRYPTO CURRENCY PAYMENT OPTIONS. Business days do not include weekends and holiday.

Tracking number will be provided upon request.

All orders are packed in a USPS box/envelope

All orders will be shipped via USPS.

Once your order is processed by USPS, your order will be updated with an ETA.

We will also not replace product/s damaged in transit. Contact USPS for that.

IMPORTANT: We do not resend/replace orders returned to us due to incorrect shipping info or was unclaimed/refused by receiver. We use random return addresses and there is no way for us to retrieve your packs.

Updated on August 6, 2025

Returns, Refunds & Resends

Policy on returns, refunds, package resends, and order discrepancies.

Returns & Refunds

No return and/or exchange after products have been shipped.

Refunds can only be processed if your order has not been shipped yet. And only through Bitcoins.

Once the product/s leave our office, it cannot be exchanged or returned.

We will also not replace product/s damaged in transit. Contact USPS for that.

All parcels will have fake return addresses so if you fail to pick up your mail or provided us the wrong address, there will be no resend.

Resend

USA domestic does not offer a resend because your packs will less likely be inspected/confiscated by Customs.

We will only resend if our team:
  • • Sent it to the wrong address (i.e different from the one you typed in).
  • • Sent you the wrong item/s.
  • • Need to replace a bad stock/ has a recall.
  • • Was a Canadian order seized at customs (CANADIAN ORDERS HAVE 1 FREE RESEND INCLUDED PER ORDER)

We will also not replace product/s damaged in transit. Contact USPS for that.

All parcels will have fake return addresses so if you fail to pick up your mail or provided us the wrong address, there will be no resend or any refund.

Problems with received order

All issues with the received order should be communicated to IA LITE USA within 24 hours of receiving your order.

What are the issues we can resolve?
  • • Missing item/s
  • • Wrong dosage received (Test-E 300 instead of Test-E 500)

By submitting your order, you certify you understand and agree to these terms.

Updated on August 6, 2025