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IASP SUPERPHARMA

INFO

Frequently Asked Questions (FAQ)

Find answers to your questions and get the help you need.

About IASP Superpharma

Learn more about IASP Superpharma, our operations, manufacturing standards, and company background.

Who is IASP Superpharma?

IASP Superpharma started operation in 2008 and has grown significantly in that time. IASP Superpharma is the underground arm of our above-ground generic medicines manufacturing company which supplies pharmaceutical products to local domestic medicine retailers.

Because we are commercially licensed to buy and manufacture generic medicines (and anabolic steroids are not illegal in this country), IASP Superpharma sets the standard in the anabolic androgenic steroid (AAS) industry by maintaining excellent quality, manufacturing and logistical procedures and practices, while remaining on the cutting-edge of performance-enhancing drug science.

Due to our licensing and size we can offer you a far larger product range at over half the price of unlicensed, clandestine underground laboratories (UGLs).

With a range of over 800 products, we offer complete AAS, peptide and performance-enhancing drug packages that meet the needs of the personal user, advanced body builder and distributor alike.

Our manufacturing facilities comply with FDA and BFAD registration standards and enjoy full FDA accreditation.

As with all AAS, peptide and PCT products, the key to successful use is education, learning, applied knowledge and responsible use.

Understanding the substances you are taking and possessing advanced knowledge of their effects, both positive and negative is the basis of your personal AAS success. Ask the experts for help whenever you are unsure, read our forum whenever you have time and learn as much as you can, whenever you can.

IASP Superpharma is ready to guide, supply and support you in choosing the products that are right for you.

Why buy from IASP Superpharma?

IASP Superpharma has established its outstanding reputation by developing muscle building steroids of the highest quality.

Effective, affordable products made from the purest, proven raw ingredients and manufactured to the highest possible pharmaceutical standards.

With a product range and service offering second to none, IASP Superpharma is the one-stop shop for everyone.

Why do you have more products than other online stores, and why are you so much cheaper?

IASP Superpharma’s above ground counterpart is a commercially licensed manufacturer of legitimate pharmaceuticals, however, we use this as a cover to manufacture the IASP Superpharma range.

Because we are commercially licensed, we have unlimited access to all hormones, prohormones, peptides and associated medicines and ancillary products.

Due to our purchasing power, we are able to command low price points for these raw materials from our suppliers.

Since we do not buy from the ‘black market' or operate a conventional UGDL (underground domestic laboratory) we don’t pay the fixed prices that the kitchen cooks pay and we don’t look to make high short-term profits from selling low-grade steroids for the fear of being busted.

In addition, since we operate from within Asia the operational overheads are far lower than in say the USA or Australia and so we can pass on these savings through lower priced products to our customers.

Where are you based?

IASP Superpharma is based in Asia.

Operating Hours

  • Monday to Saturday
  • • THL: 7am to 5pm
  • • USA: 6pm to 4am
  • Sunday: Priority servicing only

Given the time differences and geographical location, IASP Superpharma aims to provide customer support through the 24-hour day.

However, please be mindful that in some instances a delay of several hours can be experienced between sending a query/order and receiving a reply.

How can I contact IASP Superpharma?

You can contact IASP Superpharma at any time of day via ticket.

Updated on January 25, 2026

Product Guidelines

Information regarding product quality, dosing, packaging, manufacturing, and product presentation.

Are your products properly dosed?

Yes. All of our products are manufactured to a production tolerance of +/- 1% complying with FDA Pharmaceutical Standards.

Please see evidence of this within our HLPC GC-Reports section.

Are your products genuine? Are they effective?

Yes. Genuine, effective pharmaceutical grade human medications and correct to the dosage, ingredients listing and description on the labels and packaging as stated.

What you see with IASP Superpharma is what you get – there are no substandard products at IASP Superpharma and we package our oils in clear glass vials with clear transparent labels to show our products legitimacy.


Each product has unique packaging and a QR code label that authenticates our products to our website.

Why are your orals retailed in capsule form?

Due to global FDA regulations, tablets are medical FDA licensed only. Capsules are far easier to export overseas and clear through your customs than tablets since they can be declared as food and herbal supplements with ‘No Health Benefits Claimed – Supplement Facts Labels’. Our market research also tells us that customers prefer to orals in capsule form because they are easier to swallow and contain 300% less fillers and binders than pressed tablets. We also use different colour capsules for different countries to mimic popular products and we change the colour of our capsules regularly to stay ahead of customs detection. In consideration of these factors, capsules allow us the versatility to choose thousands of different colour variations and change over production runs in just a few minutes.

How can I be sure my orals are 60 pieces per pouch?

Unless you received a sample, you should have at least 60 capsules per order. IASP Superpharma weigh counts the orals to total 60 per pack and a manual check count is undertaken each time another 50 pouches have been made. If for some reason you believe that your bottle contains less than 60 pieces please contact us within 72 hours of receiving your parcel and we will send any shortfall with your next order. If you have additional questions before placing an order please contact us.

Updated on March 31, 2022

Process & Rules

Information regarding order changes, order status, pricing, recommendations, and reseller policies.

How do I change my order?

All orders can be changed, so long as we have not yet shipped said order.

If you have not yet paid, simply cancel your order and place a new one.

If you have already paid for your order, but need to change something (e.g. update shipping address, add or remove products) reply to us on your payment ticket and we can make the necessary changes.

How could I know the status of my order?

By logging into your account and reviewing the following information:

  • Pending Order: Awaiting payment
  • Processing: Payment is noted or received. Preparing for shipment.
  • Complete: Order has been shipped and updated with tracking number.

How much is the minimum order?

Our Philippines site has no minimum order, and no shipping fee.

Our domestic sites may have different terms. Please check with them before ordering.

It’s my first time ordering with you guys, can I get free stuff and products to try before I buy?

The answer unfortunately is no. We get asked this question a lot and we often wonder what other online companies do you know that ship free products at their expense to potential customers before they buy? So please don’t ask for free gear because refusal often offends...

Discounts for pro competitors, or mass bulk orders?

Pro Competitors: IASP Superpharma only sponsors top-level athletes. You would already need to be a Pro Card holder to be eligible for consideration.

Mass/Bulk Order Discounts: Individual orders over 10,000 PHP are eligible for distributor pricing. See our distributor page on the International site for details.

Can you give me a pricelist of your anabolic steroid products in my local currency?

The Philippines website displays all prices in Philippine Pesos (PHP).

What is the best product for me? What should I be taking? My mate said I should use this like that, what do you recommend?

IASP Superpharma has provided standard safe and effective dosages for every product (on the product page). We do not give individual advice as to what and how a customer should use or give personalized cycle advice simply because you may not like or benefit from the products we advise. IASP Superpharma encourages customers to do their own research based on their goals, body type, and health conditions before deciding on which product/s to get and how to use them. We do not support ‘bro science’. For these reasons IASP Superpharma advises you to study the compounds you intend to use extensively so you make an informed choice that’s personally successful for you and ultimately get maximum results from what you chose.


IASP Superpharma advises you to consult with a physician prior to ordering or using our products.


Check out our Cycles and Stacks section for valuable information.

Do you have a remailer or distributor in my country? Can they send it to me? Can my seized international order be resent from your domestic shipper?

You are currently in the Philippines website which only caters to the domestic Filipino market.

We have other domestic website in the United States. We also have an international website that ships to all countries. Seized orders from these other websites cannot be resent from the Philippine website.

Updated on March 20, 2022

Financial & Payment Options

Accepted payment channels, processing timelines, and cutoff details.

What payment methods can I use?

GCash, PayMaya, Coins.ph, Bitcoin (BTC), Litecoin (LTC), Bitcoin Cash (BCH), Ethereum (ETH)*

Fastest, easiest, cheapest ways to instantly transfer money and get instant payment verification - pay in the morning before 9am, upload payment receipt to your order ticket and chances are your order will ship out the same day.

WESTERN UNION/LBC/LOCAL PICKUP

Can take up-to 2 days to verify and collect payment allow a little time if you transfer using these methods.

LOCAL BANK DEPOSIT/ONLINE BANK DEPOSIT

If you select this option you will be sent the IASP Superpharma Co Ltd bank deposit details - this is a corporate account and can only be accessed at the branch and not on weekends so if you choose this payment method please allow 2-3 days for payment to be verified.

*All applicable money transfer charges, transaction fees, cryptocurrency mining fees etc will be shouldered by the customer. If you have additional questions before placing an order, contact us.

If you send payment receipts in the night then do not expect a response until the morning, our office staff work 7am to 5pm to match the shipping times of LBC - for the fastest turn around simply pay for your order in the morning, attach the receipt to your order ticket and payment verification will commence.

Do you do meet-ups or COD?

No we do not do meet-ups.

We now offer COD via JnT at check out.

Do you have a payment cut-off?

Payments for orders received on a Friday afternoon will not be processed until the following Monday.

Orders paid before 10am will be shipped same day providing you have used an instant payment verification method.

All other orders are subject to payment collection or verification so allow 48-72 hours for shipping.

What happens if I don't submit a timely payment?

We must receive your payment within 7 days. For certain payment methods (e.g. Western Union, bank transfers, etc), this means you should send as soon as possible.

If we don't receive it within this time period, your order will be canceled, and you will need to place a new one. No back-adjustments for previous sale prices or promotions will be given for these new orders.

Please do not attempt to send payment after 7 days for any reason.

Updated on February 16, 2023

Shipping Policy

Couriers, schedules, shipping rates, parcel tracking, and delivery terms.

Parcel Tracking and Proof of Delivery

IASP Superpharma will use LBC and J&T for shipments - track your parcel on the LBC and J&T websites - it is YOUR responsibility to track YOUR parcel NOT OURS.

Couriers we use

LBC Express
NCR: 1-2 business days
Central Luzon: Around 3 business days
Others: Up to 5-7 business days

Please contact LBC if you are having issues with your delivery.

J&T Express

Shipping Cost

Shipping is free for orders over ₱3,000. Order under this amount will incur an extra processing surcharge.

What is your shipping schedule?

We ship Monday to Friday. All orders are shipped within 5 working days after we confirm clearance of your payment.

Can you ship my order ASAP?

Standard terms are unless there are circumstances beyond our control and depending on the payment method used we will aim to ship your order within 3 working days of receiving order payment, however as stated in the FAQ allow up to 5 working days for FREE standard delivery.

Limitation of Liability / Customer Responsibility

Please note the following:
  • • We do not control parcel delivery.
  • • You are responsible for providing the correct delivery address and receiver name. We will NOT make corrections to your information. What you type is what goes on the shipping label.
  • • Any parcel delivery issues due to address error, fake receiver name, etc. are your sole responsibility.
  • • We cannot change the name or address details once the parcel has been shipped, as we don't have the authority to correct it with the carrier.
  • • "special delivery instructions" are subject to limitations of your local mail courier. IASP Superpharma will not be held responsible for any deviations or incorrect interpretation of such instructions by your courier.
  • • We cannot pass any instructions to your mailman after your parcel has shipped.
  • • When the tracking shows 'Delivered' our responsibility ends - ensure you track and arrange to be there to receive your delivery - we do not refund or resend parcels marked as 'Delivered' if they can not be located by you after delivery.

Updated on May 16, 2024

Delivery Issues & Exceptions

Policies on missing parcels, returns, damages, and claims procedures.

Missing, stolen, or otherwise lost parcel

A parcel is considered "LOST" after there has been no movement on the courier's tracking system for 7 days after the parcel has been shipped. It is your responsibility track your item and contact us to inform of the situation, we do not track parcels for you. If the parcel has been lost by the courier company and is in no way the fault of the customer then IA will send a replacement parcel if you pay 50% of the original order cost.

Parcels lost due to customer negligence, such as sent to the wrong delivery address or claimed at the address by unknown persons will not be the fault or liability of IASP Superpharma. It id your responsibility to track and make arrangements to be at the delivery address to receive the parcel.

Unboxing Video Requirement

Unboxing video needed - for all orders or missing item claims will not be accepted.

IASP uses third party delivery services. Issues with their delivery are beyond our scope of liability.

Parcel "Returned to Sender"

On the rare occasion that a parcel is returned to us by the destination's courier service, it's usually due to any one of the following reasons:

  • • Customer using a fake name.
  • • Customer could not or would not sign for parcel delivery.
  • • Customer could not or would not collect it from their local postal depot after a missed delivery attempt.

We encourage you to use a real name at all times or at the very least, have a fake ID in the name you’re going to use. As a minimum you need to check the tracking to establish the delivery day and time and be there to physically receive it. Any parcel returned to us will need to be received by us physically prior to us re-sending the parcel back to you. We do not and will not reship a parcel until the original parcel has been delivered back to us.

If the parcel was returned to us because IASP Superpharma made an error in the delivery address, then naturally the postage costs will be waived and the parcel reshipped to you with our sincerest apologies.

For status updates on the location of the returned parcel please contact your logistics/courier service provider.

Missing items

In the rare event that IASP Superpharma forgot to send part of your order, we will send the missing item/s at no cost to the customer, provided that the issue was communicated to us within 72 hours of when the parcel was marked as Delivered on the courier website. We take photographs of all orders prior to dispatch so we have proof that an order was packed correctly.

Unboxing Video Requirement

Unboxing video needed - for all orders or missing item claims will not be accepted.

Damaged Items / Parcel

IASP Superpharma will not replace damaged/broken products occurring in transit. Contact your courier to see if you can claim from their insurance.

Updated on September 30, 2025

Returns & Refunds

Information regarding returns, refunds, resend policies, and shipping destinations.

Returns & Exchanges

For product safety reasons, we cannot accept returns or exchange (you wouldn't want us shipping you someone else's returned stuff).

Refunds

Once your order has been shipped, we do not refund.

Updated on March 21, 2022

Although IASP Superpharma takes pride in its service offering and implements every possible step to make sure your order reaches you in good condition, there are rare times that your parcel may be subjected to forces out of our control that result in an order failing to be delivered, or meet your expectations, leading to possible disappointment or frustration.

If something happens, please log into your account and reply to your order ticket clearly describing the problem, attaching photos if relevant. We will initially respond to acknowledge your message and inform you that we are reviewing the information you have sent, investigating if need be and establishing the facts before we reply to you and respond fully. This process takes some time, so please be patient while we do this.

If the issue is found to be the fault of IASP Superpharma, or it's an issue we can assist you with, then we implement every possible measure to correct the problem, replace or reship as required and or aid you in finding a solution (assisting you with recovering crashed gear being one such incidence). In short, we will work with you every step of the way to present you with a satisfactory outcome.

If however, the fault does not lie with IASP Superpharma and it's clear the issue is the result or responsibility of a third party mail carrier, transit country, the customer, or act of god then we will not be under any obligation to reship, readdress or reimburse you for such losses as clearly stated within the terms and policies stated here (that you agreed to and accepted at checkout).

Slander Warning

Failure to understand the policies set forth on this site does not give you license to publicly slander, defame, harass, or threaten IA Superpharma, its staff, or any of its affiliates. If you opt to pursue this path anyway, please consider that you're spending even more time on something that cannot change.

If we deem it necessary to defend brand reputation against slander in a public space (forum, social media etc), we may disclose previously private communication between you and us. This divulgement only serves the purpose of brand protection, and will be limited to the scope of the immediate slander -- we do NOT doxx people.

Updated on March 20, 2022