Shipping Policy

• The AC HUB will operate Monday to Friday
• Payment cut off is 12 noon - non negotiable
• Payments received after 12 noon will go into the next days packing for shipping
• Orders will be shipped with Grab or LaLa move (your choice) and the delivery charge paid by you upon arrival and receipt of your order
• Orders for collection at EM gym will be available for collection from 4pm to 9pm Monday to Friday - these can be paid upfront or upon collection
• changes to orders must be made before 12 noon and payment differences paid before 12 noon

• Please note there are several situations that can cause delivery delays. Holidays, miss sent funds and backlogs in Grab/LALAMOVE from Coronavirus lock downs can all impact shipping times.  IA Superpharma are not responsible for these.

IA Superpharma will use Grab and LALAMOVE for shipments - track your parcel on the Grab/LALAMOVE websites - it is YOUR responsibility to track YOUR parcel NOT OURS.

Shipping is free for orders are set by the LALAMOVE and GRAB apps - we do not add on additional charges - the delivery fee is for you to pay

We ship Monday to Friday. 

Please note the following:

• We do not control parcel delivery.
• You are responsible for providing the correct delivery address and receiver name. We will NOT make corrections to your information. What you type is what goes on the shipping label!
• Any parcel deliverability issues due to address error, fake receiver name, someone random/unauthorised collected it etc are your sole responsibility.
• We cannot change the name or address details once the parcel has been shipped, as we don't have the authority to correct it with the carrier.
• "special delivery instructions" are subject to limitations of your local mail courier. IA Superpharma will not be held responsible for any deviations or incorrect interpretation of such instructions by your courier.
• We cannot pass any instructions to your courier after your parcel has shipped.
• When the tracking shows 'Delivered' our responsibility ends - ensure you track and arrange to be there to receive your delivery - we do not refund or resend parcels marked as 'Delivered' if they can not be located by you after delivery.