{"id":286830,"date":"2022-03-13T22:34:58","date_gmt":"2022-03-13T14:34:58","guid":{"rendered":"https:\/\/iasuperpharma.is\/ph\/docs\/resetting-your-account-password\/"},"modified":"2022-03-13T22:34:58","modified_gmt":"2022-03-13T14:34:58","password":"","slug":"resetting-your-account-password","status":"publish","type":"docs","link":"https:\/\/iasuperpharma.is\/ph-ac\/docs\/resetting-your-account-password\/","title":{"rendered":"Resetting your account password"},"content":{"rendered":"\n\n\t\t\t<p>For customer safety, we stopped offering password-reset &#8220;service&#8221; in 2018. This means our staff CANNOT and thus WILL NOT reset ANY user account password.<\/p>\n\t<p>&#8230;Why not?<\/p>\n<ul>\n<li>Emails can be spoofed.<\/li>\n<li>Facebook accounts can be compromised by your &#8220;loved ones&#8221;.<\/li>\n<li>Spouses, partners, and &#8220;friends&#8221; of our customers have routinely abused this in the past to gain access to accounts.<\/li>\n<li>We have a reset process you can use yourself.<\/li>\n<\/ul>\n\tPlease watch this video to learn how you can reset your own password:<br \/>\n\t\t\t\t\t<div style=\"width: 100%;padding-bottom: 56.25%;position: relative;\" class=\"\" >\n\t\t\t\t\t<div id=\"bradmax-player-69d0d4c3943ff\" style=\"position: absolute;top: 0; bottom: 0; left: 0; right: 0;\"><\/div>\n\t\t\t\t<\/div>\n \n\t<script type=\"text\/javascript\">\n\t\tfunction bradmaxPlayerInit_69d0d4c3943ff() {\n\t\t\tvar bradmaxPlayerConfig_69d0d4c3943ff = {\"dataProvider\":{\"source\":[{\"url\":\"https:\\\/\\\/videodelivery.net\\\/e02ba5570ed984cf1867c0fd83dc63d6\\\/manifest\\\/video.m3u8\"}],\"duration\":102,\"splashImages\":[{\"url\":\"\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/resetpass.jpg\"}]}};\n\t\t\tvar element = document.getElementById(\"bradmax-player-69d0d4c3943ff\");\n\t\t\tvar player = window.bradmax.player.create(element, bradmaxPlayerConfig_69d0d4c3943ff);\n\t\t\t\/\/ Back compability.\n\t\t\tif(!window.player) {\n\t\t\t\twindow.player = player;\n\t\t\t}\n\t\t}\n\t\tif(window.bradmax && window.bradmax.player) {\n\t\t\tbradmaxPlayerInit_69d0d4c3943ff();\n\t\t} else {\n\t\t\twindow.addEventListener('load', bradmaxPlayerInit_69d0d4c3943ff);\n\t\t}\n\t<\/script>\n\n<p>The most common errors people make when trying to reset a password are:<\/p>\n<ol>\n<li>Not finding the password reset email. If you&#8217;re using GMAIL, check your promotions and updates tab, and yes, check SPAM\/Junk. Google will never land our emails in your primary tab.<\/li>\n<li>Using a password that&#8217;s too basic. Watch the video. &#8220;123abc&#8221; ain&#8217;t gonna work.<\/li>\n<li>Typing in different passwords. Yes ya gotta do it twice, and they gotta match.<\/li>\n<li>Auto-fill screwin&#8217; up your day. Got the old password saved in the browser or keychain? Yeah that ain&#8217;t gonna work so hot when you&#8217;re typing in a NEW password.<\/li>\n<\/ol>\n<p>Suggestions:<\/p>\n<ul>\n<li>If it seems too wonky, don&#8217;t do this on your phone. Try a different computer, or use incognito\/private browsing.<\/li>\n<li>If you find yourself resetting your password frequently, consider using a password manager (e.g. <a href=\"https:\/\/bitwarden.com\/\" target=\"_blank\" rel=\"noopener\">Bitwarden<\/a>).<\/li>\n<\/ul>\n\t\t\t<a href=\"\/ph\/my-account\/lost-password\/\" target=\"_self\" role=\"button\" rel=\"noopener\">\n\t\t\t\t\t\tBegin Password Reset Process\n\t\t\t\t\t<\/a>\n\n","protected":false},"excerpt":{"rendered":"<p>For customer safety, we stopped offering password-reset &#8220;service&#8221; in 2018. This means our staff CANNOT and thus WILL NOT reset ANY user account password. &#8230;Why not? Emails can be spoofed. Facebook accounts can be compromised by your &#8220;loved ones&#8221;. Spouses, partners, and &#8220;friends&#8221; of our customers have routinely abused this in the past to gain [&hellip;]<\/p>\n","protected":false},"author":109777,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[197],"doc_tag":[],"class_list":["post-286830","docs","type-docs","status-publish","hentry","doc_category-website-help"],"acf":[],"year_month":"2026-04","word_count":244,"total_views":"765","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Crixus","author_nicename":"crixus","author_url":"https:\/\/iasuperpharma.is\/ph-ac\/author\/crixus\/"},"doc_category_info":[{"term_name":"Website Help","term_url":"https:\/\/iasuperpharma.is\/ph-ac\/docs-category\/website-help\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/iasuperpharma.is\/ph-ac\/wp-json\/wp\/v2\/docs\/286830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iasuperpharma.is\/ph-ac\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/iasuperpharma.is\/ph-ac\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/iasuperpharma.is\/ph-ac\/wp-json\/wp\/v2\/users\/109777"}],"replies":[{"embeddable":true,"href":"https:\/\/iasuperpharma.is\/ph-ac\/wp-json\/wp\/v2\/comments?post=286830"}],"version-history":[{"count":0,"href":"https:\/\/iasuperpharma.is\/ph-ac\/wp-json\/wp\/v2\/docs\/286830\/revisions"}],"wp:attachment":[{"href":"https:\/\/iasuperpharma.is\/ph-ac\/wp-json\/wp\/v2\/media?parent=286830"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/iasuperpharma.is\/ph-ac\/wp-json\/wp\/v2\/doc_category?post=286830"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/iasuperpharma.is\/ph-ac\/wp-json\/wp\/v2\/doc_tag?post=286830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}