Ordering & Payment
Last updated on July 15th, 2019 at 11:03 am.

CURRENCY

All product prices are in US DOLLAR (USD) unless otherwise noted.

MINIMUM ORDER

There is no minimum order amount. However, to avail of free shipping and free seizure resends, you'll need to use a coupon (WARLORD or BANGBANG), which DO require a minimum cart total to use.

If you're interested in a small 'test' order, and don't want to spend the minimum to use the coupons, no problem. Shipping for small orders is fixed at $50USD. This covers the average cost of shipping 0-500g anywhere in the world with EMS.

DISCOUNT

Discounts change month to month depending on our coupon offers.  See the home page banner for the current special offers.

ORDERING FROM THE PHILIPPINES

IA Superpharma is based in the Philippines and also caters to domestic customers. Prices are the same and shipping is free. After placing your order, we will contact you with local payment options as appropriate, and total amount to be paid in Philippine Peso (PHP).

CHANGING YOUR ORDER

All orders can be changed, so long as we have not yet shipped said order.
If you have not yet paid, simply cancel your order and place a new one.
If you have already paid for your order, but need to change something (e.g. update shipping address, add or remove products) reply to us on your payment ticket and we can make the necessary changes.

RETURNS/EXCHANGE:

For product safety reasons, we cannot accept returns or exchange (you wouldn't want us shipping you someone else's returned stuff).

REFUND:

Once your order has been shipped, we do not refund.
If your parcel is seized by customs, we do not refund.
We have a free re-send feature for seized parcels (if WARLORD or BANGBANG coupon was used). Read more about re-send on our shipping policy.

PAYMENTS

WORLD REMIT BANK DEPOSIT

Slow, but reliable. Takes up to 5 days to clear into our bank accounts. It is recommended that customers go to an actual World Remit agent to perform the transfer instead of doing it online or via the app. All World Remit transfers should be in US Dollars (USD) and not converted to Philippine Peso. World Remit transfers converted to Philippine Pesos will not be accepted and your order will not be processed. Detailed instructions will be provided to the customer to ensure that transfers will be in US Dollars.

WESTERN UNION/MONEY GRAM CASH PICKUP

Almost the best and fastest methods but please allow up-to 5 working days for us to pick up and confirm receipt of transaction (remember that we are 12 hours ahead of the USA and weekends and holidays can interrupt pickup's). It is recommended that customers go to an actual Western Union/Money Gram agent counter to do the transfer instead of doing it online or via the app. All Western Union/Money Gram transfers should be in US Dollars (USD) and not converted to Philippine Pesos. Western Union/Money Gram transfers converted to Philippine Pesos will not be accepted and your order will not be processed. Detailed instructions will be provided to the customer to ensure that transfers will be in US Dollars.

BITCOIN

Best, fastest, safest and cheapest method (with the best IA discounts available) but due to fluctuating Bitcoin exchange rates, please make sure that you will be sending the correct Bitcoin amount corresponding to your US Dollar payment total at the time of transfer. We will not process orders that are not paid in full. Please send a photo showing the Bitcoin amount and equivalent US Dollar amount sent with the transaction ID. It is the customer’s responsibility to research how to use Bitcoin.

LOCAL BANK DEPOSIT/SEND MONEY

For customers in the Philippines only. Instructions will be sent via email as soon as we see your order.

FOR DETAILED INFORMATION ON ORDERING & PAYMENTS, PLEASE READ OUR FAQs.