ORDERING and PAYMENTS
All prices for ordering & payment are in US DOLLAR (USD).
The required minimum ordered price is $175 per transaction
As of June 2017, we have already lowered our prices down to as much as 40%.
ORDERING FROM THE PHILIPPINES?
IA SuperPharma is based in the Philippines and caters to local customers as well. All prices are the same and shipping is free as well. Place your order like normal and we will contact you with local bank information for deposit and total amount to be paid in Philippine Peso (PHP).
CHANGING YOUR ORDER?
All orders can be modified as long as it has not been shipped yet. You can place a new order anytime or if it’s just a simple revision, you can send us an email to edit your order. If you have already paid for your order and want to change some items, you can send us an email and we can do necessary changes as long as your order has not been shipped yet.
For product safety reasons, we do not accept returns and exchange for both domestic and international order.
Once your order has been placed, we do not refund. Same goes if your parcel got seized by customs, although we have a resend feature to seized parcels read our FAQs, Shipping Policy and Stealth Shipping for more information.
INTERNATIONAL BANK TO BANK WIRE TRANSFER
Slowest but most secure form of international transfer for international customers wanting to send money from their bank account to our bank account. This will be done via your bank. Transfer fees will be paid by the customer. International Wire Transfer can take up to 5 banking days to clear in our account. Order will be sent after it is received in our bank account. Please take great care to enter the correct name and account numbers, a single mistake will result in the SWIFT clearing bank in Switzerland returning the transfer to you. The name and account details must be an EXCACT match for our bank to accept the deposit to account.
WESTERN UNION BANK DEPOSIT
Takes up to 5 days to clear into our bank accounts. It is recommended that customers go to an actual Western Union counter to do the transfer instead of doing it online or via the app. All Western Union transfers should be in US Dollars (USD) and not converted to Philippine Peso. Western Union transfers converted to Philippine Pesos will not be accepted and your order will not be processed. Detailed instructions will be provided to the customer to ensure that transfers will be in US Dollars.
WESTERN UNION CASH PICKUP
Almost the best and fastest method but please allow 24 hours for us to pick up and confirm receipt of transaction (remember that we are 12 hours ahead of the USA). It is recommended that customers go to an actual Western Union counter to do the transfer instead of doing it online or via the app. All Western Union transfers should be in US Dollars (USD) and not converted to Philippine Pesos. Western Union transfers converted to Philippine Pesos will not be accepted and your order will not be processed. Detailed instructions will be provided to the customer to ensure that transfers will be in US Dollars.
Best and fastest method but due to fluctuating Bitcoin exchange rates, please make sure that you will be sending the correct Bitcoin amount corresponding to your US Dollar payment total at the time of transfer. We will not process orders that are not paid in full. Please send a photo showing the Bitcoin amount and equivalent US Dollar amount sent with the transaction ID. It is the customer’s responsibility to research how to use Bitcoins.
LOCAL BANK DEPOSIT
For customers in the Philippines only. Instructions will be sent via email as soon as we see your order.
FOR DETAILED INFORMATION ON ORDERING & PAYMENTS, PLEASE READ OUR FAQs.