Disclaimer Policy

DISCLAIMER POLICY


 

IA SUPER PHARMA/ IA PHARMA

Accepts no responsibility for confirming the importation requirements and regulations of the purchaser and the purchasers country of origin. All products are shipped at the risk of the purchaser in agreement with our declaration of holding us unaccountable towards any legal action that might be brought against the purchaser if not acting in accordance with the regulations and importation laws of the destination country.

STEALTH SHIPPING SPLIT ORDER POLICY

IA Super Pharma/ IA Pharma implements mandatory order separation and packaging by product category to specified stealth destinations to ensure that your order will make it past the toughest customs countries.  If you are in a stealth designated country or state then your order will automatically be split into parcels matching your shopping cart order.  All orals, 10ml vials, oils, peptides, bulk powders, bulk oils and bulk capsules will be separated into individual parcels as determined by our operational experience.  Additional charges per parcel will be applicable in this instance and could mean that up to 8 parcel charges may apply to your order.

EMS SEIZURE AND LOST PARCEL INSURANCE

There is the option of applying insurance to each of your Express Mail parcels which will fully cover your order for customs seizures (upon presentation of a official customs seizure notice) and lost parcels insurance.  The premium per parcel allows a full replacement of the seized or lost order to be reshipped to you if such events arise. The insurance can only be added at the time of purchase and not after your order has been submitted to us or when shipped.  It’s a small price to pay for complete peace of mind.

LEGAL REQUIREMENTS

Since laws differ from country to country, the purchaser is responsible for knowing the regulations and restrictions of purchasers country and your personal liability in such circumstances. IA Super Pharma/ IA Pharma accepts no responsibility for your country’s import laws and will not check requirements upon the purchasers behalf and will not engage with said countries customs if the need should arise. Tracking of parcels, status updates and communication requirements too and from government, customs and postal agencies will be the sole responsibility of the purchaser.

CUSTOMS DETENTION

Even though everything is shipped with maximum discretion and care to insure safe passage through customs, there is a possibility as with any international parcel that customs will stop a shipment for inspection all be it random or otherwise. However, since our over all success rate is 97% (1st delivery success rate 96%, second resend delivery success rate 98% – over all delivery success rate 99%), deliveries are guaranteed (Express shipping only) so in the highly unlikely event that your package is detained by customs, IA Super Pharma/IA Pharma will, at our discretion, reship 100% of the order upon photographic presentation of the original seizure letter and pack it came in, clearly showing the tracking number, name, address, date and reason for seizure with the original envelope it came in. Trying to produce fake customs seizures letters won’t work since we email the customs department concerned and confirm the shipments status and seizure notification number.