10 October 2016
As some of you are aware, IA Superpharma recently experienced a spike in return parcels from the USA due to the FDA changing packaging regulations. This has caused 9 customers parcels to be returned to us. After talking with the guys affected on the forums the last few days. It is clear that the current IA policy is too rigid and leads to long delays in a customer receiving their order. So with immediate effect, the following has been implemented and changed.
These two measures should eliminate the current waiting times and enable a replacement parcel on its way to you. This process will take no more than 48 hours for returns and 7 working days for seizures. Against the current 3 weeks for returns and up to two months for seizure letters. I would like to take this opportunity to thank everyone for their patience and understanding and quite simply, you spoke and we listened.
As an update, all returned parcels have now been reshipped. And effected guys will receive tracking numbers by email today and tomorrow. Personally, from myself, I would like you to know that IA will ALWAYS deliver your parcel. Regardless if it takes 1, 2 or 3 resends we will get it to you. This is my personal guarantee.